FAQ

Quick links
Order Questions
→ How do I place an order?
→ How can I pay for my order?
→ Do I need a Paypal account to pay by credit card?
→ What are postage costs?
→ How long will it take to receive my order?
→ What if a product is out-of-stock?
→ Do we post orders outside of Australia?
→ How will my order be confirmed?
→ What is your Customer Information Policy?
Product Questions
→ What paper & inks is Gumnut Hill Stationery made from?
→ Is Gumnut Hill Stationery made in Australia?

How do I place an order?

In our online shop simply select the product you wish to purchase, then select the button ‘Add to Cart’. When you have finished shopping proceed to checkout by following the directions. Alternatively, you can email us your order.

How can I pay for my order?

You can pay for your stationery with paypal, credit card or direct transfer.

Do I need a Paypal account to pay by credit card?

No. We use Paypal for all payment transactions including credit card transactions but you do not need a Paypal account.

What are postage costs?

We like to keep postage costs to a minimum (refer to the prices below). Rates are calculated based on weight and destination using Australia Post. Choose from:

  • Standard – Australia wide
  • Express – Australia wide
  • International

You will be given a price when checking out BEFORE filling in your payment details, so you can easily return to your cart to remove or add products if you like.

STANDARD – Australia wide             Postage Cost

Up to 500 g                                                    $10.00

Up to 1 kg                                                       $15.00

Up to 5 kg                                                       $20.00

EXPRESS – Australia wide                 Postage Cost

Up to 500 g                                                    $20.00

Up to 1 kg                                                       $25.00

Up to 5 kg                                                       $30.00

INTERNATIONAL – Oceania             Postage Cost

Up to 165 g                                                     $4.50 – $6.20

Up to 500 g                                                    $10.25 – $15.75

Up to 1 kg                                                       $15.80 – $26.75

Up to 2 kg                                                       $26.80 – $48.25

INTERNATIONAL – World wide      Postage Cost

Up to 165 g                                                     $5.90 – $8.30

Up to 500 g                                                    $13.50 – $22.25

Up to 1 kg                                                       $22.30 – $39.75

Up to 2 kg                                                       $39.80 – $74.25

How long will it take to receive my order?

Orders are posted within 24 hours and once payment has been received (for orders received on weekends your order is posted the next business day).

  • Express postage within Australia: usually next business day
  • Standard postage within Australia: normal delivery times vary between 2-5 business days
  • International: approximately 10-14 days

What if a product is out-of-stock?

For most products that are listed as out-of-stock, we are waiting for supplies to arrive.
For some products, we hold very little stock so just drop us an email requesting a specific item and we’ll get it in for you.

Do we post orders outside of Australia?

Yes, we welcome international orders. All orders can be made through our online shop or by email.

How will my order be confirmed?

You will receive an email confirmation when you complete checking out your order. We will then send you an email notification with your invoice on the day we post your order.

What is your Customer Information Policy?

We do not sell or give out any customer information. All information regarding our customers is kept confidential.

What paper & inks is Gumnut Hill Stationery made from?

There are very limited choices in recycled paper made within Australia (see link for more info). We have therefore used a variety of paper sources for our stationery in trying to support and create demand within Australia for recycled paper options that are made locally from locally-sourced recycled material (also reduced transport emissions and energy usage than importing paper), while also supporting those European companies that are trustworthy and produce the best paper on the market.

All Gumnut Hill stationery (aside from Letter Set), is made from genuine 100% post-consumer recycled material. Most of this is of Danish origin and the eco-credentials of the company are authentic, being one of the worlds most eco-friendly paper-making producers. Their focus is on addressing the environmental impact of the entire paper-making process. All waste from production is recycled for a wide variety of end uses such as fertilizer, energy and cement; water is re-circulated twelve times before being returned to the river cleaner than it arrives; and no damaging environmental chemicals are used in bleaching.

Our Letter Set is made from 100% recycled paper (40% post, 60% pre-consumer), which is the best quality specialty paper we can get locally.

Only eco-friendly printing processes are used in creating Gumnut Hill stationery.

Is Gumnut Hill Stationery made in Australia?

All design, assemble and printing is done here in Australia using our own artwork and photos and those of a local photographer friend.